Cannot upgrade from 6.5 to 8.5

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: Cannot upgrade from 6.5 to 8.5

Feedback Type: Problem

Product Area: Notes Client

Technical Area: Install

Platform: Windows

Release: 8.5

Reproducible: Always

Hi!

I am an administrator of a company and I am updating the version of the lotus notes client. I have a problem with upgrade from version 6.5.4 of lotus notes client to 8.5 version. When I execute the installer the first windows appears is the last of install, that appears this message:

"The wizard was interrupted before completing the installation"

(is a translate from spanish to english)

I have been investigating, uninstalling previous version, remove from registry any entries with the words "IBM", "Lotus" or "Notes", but this error still appears.

If I delete the file deploy\install.xml I can continue the installation but when the installation try to copy files an error occurs (missing deploy\install.xml). I try to remove this file and, when I can pass the first window, restore the file but the same error occurs.

This error don't occurs in all pc's, only in the pc's have the windows xp installed over a year ago. Two pc's with the same software installed, one installed over a year ago and other new, in the first I can't install the new version and the last I can. And I use the same version of software, olny change the version of Microsoft office 2003 (the service pack).

I drop the option of formatting pcs because I have more than 60 pc's with this problem.

Any idea?

Thanks!

Excuse me but my english is very poor

Vicent Alberola Canet

Feedback number WEBB86HEKJ created by ~Carol Ekgerovitchli on 06/17/2010

Status: Open
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